The ordering and delivery was speedy as promised - right on time. The bike itself is high quality for what it is and probably appropriatly priced. I was very frustrated when I unboxed and got the bike together which was very simple and discovered the rear derailer hanger was badly bent for some reason. I did not see any damage to the box so seems like possibly quality control of coming out of the factory there was an issue. I assembled this on a Saturday and Woom customer support was not available until monday. This was being gifted the next day. So I was luckliy able to find a local bike shop that was open late and able to repair the dmaged hanger. Once that happened the bike was great. My only suggestion. Improve the boxing to protect the Rear Derailer please from damage.
Hello Corey, Thanks for providing us with your feedback. I'm happy to hear that you received the bike on time for your child's birthday, but I'm very sorry that it arrived damaged. That doesn't speak to our quality standards. Please contact our customer support team with your order number and any details or receipts regarding the local repair so our team can assist you further with this incident. Best, Your woom team































