You need to provide proof of purchase – in the form of the invoice or receipt for your woom bike – to make a claim under the warranty.

Please note that we cannot accept an order confirmation, a delivery note, your order history or a document produced by a private seller as proof of purchase.

• When damage has been caused by crashes or accidents
• When there is normal wear and tear to components, such as LEDs, dynamos, chains, tires, rims, brake pads, grips, hubs, steering and gear bearings, chainstay fittings and bumper connectors
• When there is damage to the paintwork
• When there is damage caused by improper use, such as freestyling, stunts and any other overuse
• When bikes have not been looked after properly
• When improper repairs have been performed by third parties who are not authorized woom dealers
• When bikes have had their frame numbers changed, removed or made illegible
• When changes have been made to the original bike design and parts that are not approved for use with the bike have been added

Claims under the warranty must always be made via authorized woom dealers – ideally the dealer that sold you the bike or helmet.

If you bought your bike from the woom online shop, please get in touch with our customer service team. When filling in the contact form on our website, select the "Warranty or defect" option in the drop-down menu. Take photos and/or videos to show the damage when you're making a claim via the contact form.

If you make a claim under the warranty, woom may choose to repair or replace any faulty parts at its own discretion.

If a part cannot be replaced because the type, size or color is no longer available, woom can provide a part regarded as a next-generation part to satisfy the claim made under the warranty. woom is under no obligation to provide original spare parts.

No further claims can be made except for items expressly covered by this warranty.

The warranty does not cover compensation for direct or indirect consequential damage. The buyer must cover any costs incurred for labor and/or postage and packaging costs.

The warranty is not extended or renewed when a claim is made under the warranty.

The standard 2-year warranty is valid automatically for two years from the date on which a new woom bike is purchased. It is tied to the product and not the person, which means it can be transferred to future owners when a bike is passed on and the purchase receipt is provided.

The warranty is not extended after it has been transferred. It is still only valid for 2 years from the date on which it was purchased as new.

Yes, the woom standard 2-year warranty applies to the battery on a woom UP for 24 months from the date on which the bike was purchased.

Our standard warranty also automatically covers the KIDS' Helmet for 24 months from the day of purchase in the event of material defects and production faults.

Statutory warranty regulations apply to our other accessories and our apparel range.

No, you can't. Only members of the woom Riders Club have the option of extending the warranty on their woom bike from 2 to 10 years.

You don't have to do anything. The launch of the woom Riders Club doesn't change anything for you – the 10-year warranty on your woom bike is still valid. There's no need for you to join the club now if you don't want to.

All new woom bikes have to be registered within 9 weeks of the purchase date. It's not possible to register them and activate the 10-year warranty after those first 9 weeks have passed.

If you forgot to register your bike, it will still be covered automatically by our standard 2-year warranty.

If the previous owner activated the 10-year warranty and you are a member of the woom Riders Club, the 10-year warranty can be transferred in line with the terms and conditions that you can find on this page.

Follow these steps:

• Ask the previous owner to give you the proof of purchase and the registration confirmation.
• Take your used woom bike to a bike shop for servicing immediately after you buy it. woom does not cover the costs of servicing.
• Optional: Send the service receipt including the frame number to [email protected] so that we can assign the frame number registered in our system to you and transfer the warranty extension to you.
• Keep the invoice for this servicing (service receipt). You will need it in the event of damage.

Not a member of the woom Riders Club yet? Register right here.

Bikes have to be registered within 9 weeks of being purchased as new by the original owner. If a new bike isn't registered by the original owner within those first 9 weeks, it's no longer eligible for registration.

In this case, you won't have the option of registering the woom bike for the extended warranty as the second owner.

The standard warranty still applies for 2 years from the date on which the bike was bought as new (as long as you can provide the original purchase receipt).

You will need to provide proof of purchase if you ever want to claim under the warranty or if you want to transfer the warranty to a new owner when you choose to sell your woom bike.

Remember that invoices and receipts are the only documents you can use as proof of purchase. We cannot accept an order confirmation, a delivery note, your order history or a document produced by a private seller.

• Damage caused by crashes or accidents
• Suspension forks and suspension elements
• Components subject to wear and tear, such as LEDs, dynamos, chains, tires, rims, brake pads, brake cables, grips, hubs, headsets and bottom brackets
• Damage to the paintwork
• Damage caused by improper use, such as freestyling, stunts and any other overuse
• Damage due to lack of care
• Improper repairs performed by third parties who are not authorized woom dealers
• Bikes that have had their frame numbers changed, removed or made illegible
• Changes made to the original bike design and the addition of parts that are not approved for use with the bike

Claims under the warranty must always be made via authorized woom dealers – ideally the dealer that sold you the bike.

If you bought your bike from the woom online shop, we'll handle your warranty claim directly.

Please get in touch with our customer service team by completing the contact form on our website and selecting the "Warranty or defect" option in the drop-down menu. Take photos and/or videos to show the damage.

If a claim is made under the 10-year warranty, woom may choose to repair or replace any faulty parts at its own discretion.

If a part cannot be replaced because the type, size or color is no longer available, woom can provide a part regarded as a next-generation part to satisfy the claim made under the warranty. woom is under no obligation to provide original spare parts.

No further claims can be made except for items expressly covered by this warranty.

The 10-year warranty does not cover compensation for direct or indirect consequential damage. The buyer must cover any costs incurred for labor and/or postage and packaging costs.

The warranty is not extended or renewed when you make a claim under the warranty.

You will be asked for the frame number for your woom bike when you register for the 10-year warranty, but you are not required to provide it. You can always enter an X instead of any characters you're not sure about.

If you're registering a balance bike, you can just type "balance bike" in the box. You can find out more about the frame number here.