Need help with a woom product? In our service and help area, you'll find plenty of handy information and topics such as shipping, assembly and finding the right bike size. You'll also find the answers to frequently asked questions, videos, downloadable assembly instructions and instructions for use and much more.
In our HOW TO videos, we give you practical tips and step-by-step instructions on how to adapt your woom bike and accessories to your child and on how to manage small maintenance jobs yourself – to make sure that your woom bike stays in perfect working order and that your child is always as safe as can be whilst riding.
Assembly? No problem! In just a few steps, your woom bike will be ready for its first ride. In our step-by-step assembly instructions, we show you the best way to assemble your woom bike and what to keep in mind in the process.
Haven't found what you're looking for?
If you can't find the answer to your question here, feel free to contact us directly any time – either by phone or via our contact form. We look forward to hearing from you!
Do you have a question about your order? You can check your order status and expected delivery date by clicking the links provided in your shipping confirmation email. You can also send us a message using our contact form. You can contact us by telephone on +43 1 358 58 03 from 9am to 5pm Austrian time, Monday to Friday (fees will vary depending on your provider and country/area).