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Service & Info

Contact us!

Do you have a question about your order or our products? Or perhaps you'd like to tell us about an issue? We look forward to hearing from you!

Here's how to reach us:

Customer service

You can reach us by telephone on +43 1 358 58 03 from 9am to 5pm Austrian time, Monday to Friday (fees will vary depending on your provider and country/area).

You can also send us a message using our contact form. We're doing our best to help you as quickly as possible.

What size is right?

Use our online bike finder to pick the right size bike.


When will I be able to order a bike again?

If an item is currently unavailable and no estimated delivery date is given, that means it is sold out and cannot be pre-ordered. We are unable to provide any further information on when we will have it in stock again. But please do feel free to enter your email address in the space provided on the product page and you'll be among the first to know when the item becomes available again.

Contact form

We'll do our best to address your issue as quickly as possible.


If you need to contact us about a fault or issue with your woom bike, please do NOT use the general contact form. Send us an e-mail to [email protected] instead, including a description of the issue as well as photos that clearly show the problem. Thank you!

By filling in and submitting the contact form, you give us your consent to us using your e-mail address and name to process your issue. You can find further information about personal data and how woom GmbH handles it in our privacy policy.


Postal adress:

Want to send us something by post?

Here is our address:

Inkustraße 1–7

Halle 14, Top 5

3400 Klosterneuburg

Austria

We are unable to collect items or offer you advice at this location.



Want to become a woom dealer?


We're delighted that you are interested in a partnership with us.

We've set the goal of getting as many children as possible excited about cycling worldwide. We can only achieve this goal together with strong and reliable partners who, like us, want to impart a love of bike riding to children. 

If you share our mission and motivation and want to pass it on to customers locally, please feel free to send us an inquiry. We'll get in touch with you as soon as possible.

Please send your inquiry to [email protected].

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Do you have a question about your order? You can check your order status and expected delivery date by clicking the links provided in your shipping confirmation email. You can also send us a message using our contact form. You can contact us by telephone on +43 1 358 58 03 from 9am to 5pm Austrian time, Monday to Friday (fees will vary depending on your provider and country/area).

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