Shipping Information

EU countries

We ship our bikes within the EU for € 15. The shipping cost for our accessories is € 5 (or € 15 for orders over €150).

Costs for shipping to an island may vary.

Switzerland and Lichtenstein

For orders placed in Switzerland or Lichtenstein, shipping costs for bikes are CHF 15*. The shipping cost for our accessories is CHF 5* (or CHF 15* for orders over CHF 150).

You will not have to pay any export, import or customs duties.

We cover the delivery costs if you wish to return or exchange items and if any damage was caused during shipping.

* The actual shipping costs will depend on the EUR/CHF exchange rate on the day you place your order and so may vary slightly.

United Kingdom

No online orders for UK-based customers

We are unfortunately suspending orders of woom bikes to the United Kingdom. Find out why here and learn what’s happening to current orders.

Is your country not listed?

Not a problem! Send us an email to [email protected] and we will be happy to help you.

You'll find more information on shipping and delivery in our FAQ.