Shipping Information

woom has dedicated online shops for certain countries (including Austria, Germany, Switzerland, France, amongst others). Please note that orders placed in these shops can only be shipped within the designated countries. If your order needs to be shipped to a country that does not have its own woom shop, please select the international shop.

EU countries
We ship our bikes within the EU for €10. If you are only ordering accessories, shipping costs €5.
For orders to Great Britain and Italy shipping costs €20 for bikes, and €10 for accessories. Costs for shipping to an island may vary.

Switzerland and Lichtenstein
For orders placed in Switzerland or Lichtenstein, shipping costs for bikes are €10. If you are only ordering accessories, shipping costs €5. You will not have to pay any export, import or customs duties.
We cover the delivery costs if you wish to return or exchange items and if any damage was caused during shipping.Make sure you place your order in our Swiss shop.We cover the delivery costs if you wish to return or exchange items and if any damage was caused during shipping.


Great Britain
Shipping fees to the UK are €20 for bicycles and €10 for accessories. In addition, customs duties and taxes apply, as these deliveries are export orders. Customs duties and taxes vary depending on the product and can unfortunately not exactly be determined by us.

Shipping prices include export and import duties. 


International

Unfortunately due to recurring delivery shortages, woom is currently unable to serve countries outside Europe (countries with importers excluded).     

You'll find more information on shipping and delivery in our FAQ.