upCYCLING Membership

Let's set the scene: You buy a woom bike in our online shop and activate upCYCLING membership at the same time. Less than three years later, you're ready to return the original woom bike and go up a size.

At this point, you'll get a voucher worth 30% of your original purchase price once your bike has successfully made it back to us. The voucher can be redeemed against any woom bike in a bigger size in our online shop.

Your upCYCLING membership is bound to the original woom bike and lets you size up once during the membership period. It is not transferable to another woom bike.

This means: You have to trade in the original woom bike – the very same one for which you activated your upCYCLING membership – in order to receive the voucher. The voucher is valid for 12 months from the date of issue and may be passed on to family and friends. It may only be redeemed against a woom bike in a bigger size.

The woom bike that you want to upcycle must be no more than three years old (from the date of purchase) and still in a roadworthy condition. Roadworthy means that you would still let your own child ride it.

We'll take care of the return of your woom bike – it won't cost you a thing. However, you will be responsible for packing the bike. Our top tip is to re-use the original cardboard box in which your woom bike arrived. When you're ready to send back your woom bike, please contact our customer service team at [email protected].

As soon as we've unpacked your woom bike and checked its condition, you'll receive an email containing a voucher code worth 30% of the original price you paid for your woom bike. You can apply the credit against your next woom bike order in a bigger size through our online shop.

Your old woom bike will be thoroughly checked and serviced by our experienced mechanics before being put back up for sale. If you're on the lookout for one of our upCYCLING bikes, you can check in with [email protected] for info.

To return a woom bike that has become too small for your child, simply send an email to our customer service team at [email protected] – they'll instruct you on how to return your bike and provide you with a free shipping label. That's right – you won't have to pay a thing. However, you will be responsible for packing the bike. Our top tip is to re-use the original cardboard box in which your woom bike arrived.

Your old woom bike lands on our doorstep and we'll check to see if it is roadworthy. By roadworthy, we mean that the bike should be in a condition in which you would still let your own child ride it.

When we're happy that everything is okay with your bike, our customer service team will reach out with a voucher code (totalling 30% of the original price you paid for the traded-in woom bike). You can put this voucher towards your new woom bike order in the woom online shop.

Have a look in the woom online shop to pick a new woom bike in a bigger size. Insert the voucher code during checkout to apply the discount. The value of the voucher will be automatically subtracted from the price of your new woom bike.

At this point, you can activate a new upCYCLING membership that will be bound to your new woom bike. That means you'll be covered for another three years and able to quickly and easily trade in your bike for a bigger size and claim your 30% discount on the next one.