woom upCYCLING Membership
As a member of our upCYCLING scheme, you'll receive 40% back on the original purchase price when you swap your current woom bike and buy a new one.
upCYCLING – the right bike for every age
Kids grow fast, but we still want your child to always have the right size bike – and we don't think that should cost more. That's why we came up with the upCYCLING system.
40% back on purchase price
You'll receive 40% back of the original purchase price when you return your current woom bike and buy a new one.
After a one-time payment, your upCYCLING membership is valid for the rest of your lifetime – and your family's too.
Fair & simple
The woom bike that you want to upcycle should be no more than two years old and still in a roadworthy condition. Roadworthy means that you would still let your own child ride it.
Free return shipping
We’ll take care of the return of your woom bike – it won’t cost you a thing. All you have to do is contact our customer service team at [email protected].
Fast & direct
As soon as we've received your old woom bike and deemed it roadworthy, we will return 40% of the original purchase price for the returned bike using your original payment method right away.
Back to the road
Once a woom bike makes it back to us, it will be inspected and serviced by our experienced staff before being re-sold, ready to be ridden again. If you're interested in a bike from the upCYCLING scheme, contact us at [email protected].
You own a woom bike (with the original receipt) that you want to exchange for a new woom bike.
The woom bike that you want to upcycle is less than two years old and is still roadworthy.
You have a woom upCYCLING membership.
Step 1 – in our online shop
Go to our online shop and select your new woom bike.
Step 2 – at your home
The new woom bike gets delivered. Now it's time for your child to test ride their bike. You've got 30 days to decide if it's right for them.
Say goodbye to your old woom bike and post it back. Simply send an email to our customer service team at [email protected] – they'll instruct you on how to return your bike. and provide you with the returns label so that you won't have to pay for shipping.
Step 3 – Back at woom HQ
Your old woom bike lands on our doorstep and we check to see if it is roadworthy.
What does 'roadworthy' mean? We trust your judgement. The bike should be in a condition in which you would still let your own child ride it.
If everything is okay, we will return 40% of the original purchase price of the woom bike you have returned using your original payment method.