Get ready to EXPLORE
We hope your child has unforgettable adventures on their woom EXPLORE! Here's where you will find everything you need to know about the new bike, including useful videos, practical tips, answers to the most commonly asked questions, and downloadable instructions for assembly and use.
woom EXPLORE 4 5 6
FAQ
The woom EXPLORE is a sporty all-rounder, designed for children. It's made to ride on pavement and easy off-road terrain, such as gravel roads and dirt paths in the forest. It is not suitable for rugged MTB trails or bike park riding. Please refer to the instructions for use for more information.
You can kit out the woom EXPLORE with the following equipment:
- VIENNA BELL and BING Bell
- SNAP Click-on Fenders (pick the relevant size for your bike)
- GLUG Stainless Steel Bottle (for use with or without fenders)
If you need to replace any parts due to wear and tear, you'll find a wide selection of original parts in our spare parts shop, including grips, tires, and more.
When ordering accessories or spare parts, make sure you pick the correct size.
On the bottom and top of the downtube there are two pairs of threaded holes so that you can install the side-clip mount for the GLUG Stainless Steel Bottle on your preferred side. To install the SNAP Click-On Fenders there are mounts on the underside of the fork crown and on the seat stays/seat tube area, as well as on the axle nuts. In addition, there are a total of four threaded holes on the seat stays, designed for mounting the PICKUP Rack: two near the seat tube and two near the rear wheel axle.
The left pedals on our bikes (almost all bikes, for that matter) have reverse threading and therefore have to be screwed in counter-clockwise.
A bicycle's brakes are vital to safety. We recommend that those inexperienced with bike repairs take their bikes to a bike mechanic to have potential issues with the brakes fixed.
If you have some experience with bike mechanics and often fix things on your own bike, you'll be able to resolve minor issues with the brakes.
In this video, we explain how to replace the brake pads, adjust the brake calipers, and set up the brake levers correctly for your child.
Gears are extremely complex. If you don't have much experience with bike repairs and maintenance, we recommend you ask a specialist to sort out any gear problems.
If you're somewhat handy with bike mechanics, check out page 34 of the woom EXPLORE owner's manual, which explains how to readjust the derailleur if the gears on your bike are being noisy or if your bike is struggling to change gears.
Please use our contact form to email our customer service team, or call us at (855) 966-6872.
Helpful short videos
Watch these videos to find out how to install additional accessories on your woom EXPLORE.
These products are compatible with your EXPLORE:
Clean taste, glug after glug. Meet GLUG, our bicycle water bottle made of premium toxin-free stainless steel.
Kids aren’t known for avoiding puddles, and now they don’t have to! Avoid mud-splattered shirts with the woom SNAP Click-On Fenders. These fenders are easy to install and are the perfect companion for wet roads and rainy commutes. Not only do they hug the radius of the tires, but also feature coverage of the tire sidewall for optimal splash protection. Compatible with all EXPLORE models, and ORIGINAL models starting with woom 2.
So small, yet so loud. Easy to reach with the thumb while keeping the hands safely on the grips. The VIENNA bell is like a high-quality brass instrument with its vibrant sound that can be heard clearly, even in a noisy environment. Thanks to the use of high-quality brass, a fine patina will develop over the course of time on the surface of the metal part.
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