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Be part of the pack!Because riding is better together. More to unlock. More to discover. And benefits built to fuel the fun.
Welcome to woom riders
Join the ride: be part of woom Riders!By joining woom Riders, you and your young rider will unlock exclusive members-only offers, early access to new products, birthday surprises, and much more.
Your membership perks
woom 10-year warranty
As a member of woom Riders, get extra peace of mind by registering your newly-purchased woom bike in our 10-year warranty scheme, plus swift and simple communication concerning your warranty.
Become a product tester
Members of woom Riders are our test pool for brand-new products. You and your young rider will be the first to hear about opportunities to test out unreleased bikes, helmets, and other new products before everyone else.
Special birthday surprises
Register your young rider's birthday so that we can make sure it's celebrated accordingly – expect an annual birthday surprise to add a little extra magic to their day.
Member-only deals & early access
Enjoy access to Riders-only offers throughout the year. Plus priority access to special Limited Editions and all our latest products.
FAQS
Find answers to the most frequently asked questions about the woom Riders programme.
How do I become a member of woom Riders?
To register for woom Riders submit your email address on our website. We will send you a one-time log-in code to create your profile. Once your profile is complete, you will be able to enjoy the full benefits of woom Riders.
What's the difference between the woom newsletter and woom Riders?
To unlock the best woom benefits, you need to be a member of woom Riders. As a newsletter subscriber, you will receive product updates and top tips for cycling with children.
Can I claim the woom 10-year warranty without being a member of woom Riders?
Our 10-year warranty is exclusively for members of woom Riders and is only valid for new woom bikes that have not yet been registered. In order to extend your warranty for free, it's therefore necessary to sign up for woom Riders.
How can my young rider become a product tester?
Each time there's a product testing opportunity, all members of woom Riders will be notified and able to submit a request to participate. We will then pick a number of product testers at random out of all the submissions. Everyone that participates as a product tester will receive a thank you gift.
Is it really totally free to join woom Riders?
Yes, woom Riders is completely free to join.
What advantages do I get as a member of woom Riders?
As a member of woom Riders, you'll get a bunch of exclusive perks including the woom 10-year warranty, a yearly birthday surprise for your young rider, the opportunity to become a product tester, early access to new launches, and exclusive savings.
As a member of woom Riders, do I still receive the newsletter?
You will automatically receive the woom newsletter provided you have consented to receiving marketing communication from us. This way, you won't miss out on any of our news.
How do I change the name or date of birth of my young rider?
Don't worry if you made a mistake while registering their details. Our customer service team will be happy to rectify any errors or typos. You can email them at woom@woom.com.
Do I need a password? How can I find my woom Riders password?
Each time you want to log in, we'll send a one time code (OTC) to the email address that you registered with. This way, you won't even need to remember a password.
I already have the woom 10-year warranty but I'm not a member of woom Riders. What do I do now?
No problem! If you registered your woom bike and activated the woom 10-year warranty in the past, it will remain valid. Your pre-registered woom bike should be listed in your woom Riders profile.
All future woom bikes that you purchase must be registered with woom Riders in order to extend the warranty. When you log into your profile, you'll have an overview of all the bikes you've registered.
Can I place a reserve order for products that are showing as unavailable?
No, but we do have a waiting list for sold-out bikes that you can add your name to. You do not have to be a member of woom Riders to join a waiting list. Please be aware that your position on the waiting list does not automatically result in an order. We'll simply alert you as soon as the product is back in stock and you can then place an order.
Can I end my membership of woom Riders at any time? What do I need to do?
Yes, you can choose to leave woom Riders at any moment by clicking the checkbox in your profile.
How do I unsubscribe from the newsletter if I'm registered with woom Riders?
You can unsubscribe at any time by clicking on the link in the newsletter or by sending an email to woom@woom.com. Just be aware that the latest woom news will stop landing in your inbox once you've unsubscribed from the newsletter. You will still be able to receive your woom Riders notifications.
How do I redeem my voucher/gift?
As the date of your registered young rider's birthday approaches, we'll send you an email with full instructions on how to redeem your special surprise. Just be aware that we only send birthday surprises to current members of woom Riders.
Can I edit my delivery address for an existing order?
No, unfortunately not. For logistical reasons, we cannot update your address for any orders that are in process. If you have any further questions, please contact our customer service.
Can I change my billing and/or delivery address?
You can change your address directly in your woom Riders profile at any point. Please be aware that any edits you make to your address today will have no impact on orders that are already in process. If you need to alter the address for an existing order, please contact our customer service team.
I made a mistake when registering a bike for the warranty. How can I correct this?
Contact our customer service team at woom@woom.com and they will be happy to help.