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Contact us!

Do you have a question about your order or our products? Or perhaps you'd like to tell us about an issue? We look forward to hearing from you!


Not sure what size is right? Use our online bike finder to pick the right size bike.

Here's how to reach us:

Contact Form

Contact Us


By filling in and submitting the contact form, you give us your consent to us using your e-mail address and name to process your issue. You can find further information about personal data and how woom GmbH handles it in our privacy policy.

Customer service

You can reach us by phone on 855-966-6872 from 9am to 5pm Central time, Monday to Friday.

Want to become a woom dealer?

We're delighted that you are interested in a partnership with us.

We've set the goal of getting as many children as possible excited about cycling worldwide. We can only achieve this goal together with strong and reliable partners who, like us, want to impart a love of bike riding to children. 

If you share our mission and motivation and want to pass it on to customers locally, please feel free to send us an inquiry. We'll get in touch with you as soon as possible.

Please complete the inquiry form here.