1. You own a woom bike (with the original receipt) that you want to exchange for a bike the next size up.
2. Your old woom bike is not older than two years and is roadworthy.
3. You have a woom upCYCLING membership.
4. You are purchasing a new woom bike from our store that is one size up.
Decide if you are keeping the new bike (you have 30 days upon delivery to return it for a full refund, if there are any issues).
Create an upCYCLING Return Label in our Returns Center, by inputting the order of your old bike you plan to return and the email address used for that order. For detailed instructions on label creation go here.
Package up the old bike in the packaging the new bike came in, attach the Return Label, and drop off at the nearest UPS station.
When we receive and verify the bike, you will receive a refund for 40% of the purchase value of the upCYCLE bike.
*For more information on the upCYCLING process, visit our upCYCLING FAQ page