Register to unlock our 10-year warranty!
Members of the woom Riders Club can extend the warranty on their woom bike to 10 years.
It's our mission here at woom to inspire as many children and teenagers as possible to love riding their bikes for many years to come.
That's why we focus on delivering the highest quality when we're designing and manufacturing our bikes. We use premium materials, pick our manufacturing partners very carefully and maintain high standards when working on each and every component.
We're so confident about the lasting quality of our bikes that we offer a 2-year warranty on all woom bikes as standard.
And because we're committed to providing you and your child with safety that extends well beyond the legal requirements, we're offering members of the woom Riders Club the opportunity to extend their warranty from 2 to 10 years for free.
So your child has a new woom bike and you're already a member of the woom Riders Club?
Fantastic! You can register that bike through the club today and extend the warranty from 2 to 10 years for free. The extended warranty applies to the frames, rigid forks, handlebars, stems and cranks on our woom bikes.
Not a member of the woom Riders Club yet? But you're interested in registering your child's new bike for our 10-year warranty?
Join the club today to unlock exclusive offers, birthday rewards and so much more. As a member, you'll also be able to register your child's woom bike for the extended warranty.
For more information on the 10-year warranty and our full warranty terms and conditions, click here.
Which products are covered by the extended warranty?
The 10-year warranty can be activated for new woom bikes within 9 weeks of them being purchased via our online shop or from our woom dealers.
It is tied to the product and not a person.
In other words, when you buy a used woom bike, the warranty can be transferred. But you'll need to be a member of the woom Riders Club to take advantage of the 10-year warranty registered by the previous owner of the used woom bike you've bought.
Reminder: Make sure you keep hold of the proof of purchase for your woom bike. If you're buying second hand, ask the previous owner to give you the original receipt. You'll need it in the event of damage. And you won't be able to activate or transfer the warranty without it.
International awards
woom bikes are premium products down to the last detail thanks to innovative technology and long-lasting materials.
Our bikes are put through their paces by accredited independent test labs before being released.
Multiple layers of quality control give us the best possible chance of detecting any defects early and ensuring that only bikes in perfect working order leave our warehouse.
And we're extremely proud of all the prestigious awards that our bikes have won, including the German Design Award Gold, the Eurobike Award, the iF Design Award and the Good Design Award.
Find out more about the quality of children's bikes and what makes our woom bikes last so long here.
What should you do if you find something wrong with your woom bike?
If you do find that a component has a material defect or production fault despite our commitment to the highest quality standards, there's no need to panic.
- Simply get in touch with an authorized woom dealer (ideally go back to the dealer you bought your woom bike from in the first place).
- Did you order your woom bike from the woom online shop or have you bought a used bike? If so, contact us directly and tell us about the problem. Send us an email to [email protected] including the frame number, proof of purchase, proof of service (only required for used bikes) and photos or videos clearly showing the fault.
If the fault is covered by the warranty, you can count on us to repair or replace the faulty parts subject to availability.
Top tip: To maintain the quality of your woom bike and keep it riding for as long as possible, you should regularly clean and care for it. Watch our videos to find out the best way to do that and which parts you should include in a brief safety check before every bike ride: |
