Thanks for buying this woom bike!

The woom EXPLORE is a sporty all-rounder, designed for children. It's made to ride on tarmac and easy off-road terrain, such as gravel roads and dirt tracks in the forest. It is not suitable for MTB trails or bike park riding. Please refer to the instructions for more information on this.

You can kit out the woom EXPLORE with the following equipment:

- VIENNA BELL and BING Bell

- SNAP Click-on Mudguards (pick the relevant size for your bike)

- CYCLOPE Bike Lights

- LEGGIE Kickstand (pick the relevant size for your bike)

- GLUG Stainless Steel Bottle (for use with or without mudguards)

You'll find all of these items, as well as other compatible gear, in our online shop.

If you need to replace any parts due to wear and tear, you'll find a wide selection of original parts in our spare parts shop including grips, brake pads and much more. Chip in the paint? We've also got touch-up paint in all colors.

When ordering accessories or spare parts, make sure you pick the correct size.

On the bottom and top of the downtube there are two pairs of threaded mounts so that you can install the side-clip mount for the GLUG Stainless Steel Bottle on your preferred side. The two threaded mounts on the underside of the chain stays are designed for the LEGGIE Kickstand. To install the SNAP Click-On Mudguards there are mounts on the underside of the fork crown and on the seat stays/seat tube area as well as on the axle nuts. In addition, there are a total of four threaded mounts on the seat stays, designed for mounting the PICKUP Rack: two near the seat tube and two near the rear wheel axle.

The left pedals on our bikes have a left-hand thread and therefore have to be screwed in an anti-clockwise direction.

Brakes are really important on a bike when it comes to safety. For anyone feeling unsure or inexperienced when carrying out bike repairs and maintenance, we recommend asking a specialist to sort out any potential issues with your brakes.

Do you have some experience with bike mechanics and often fix things on your own bike? If so, you'll be able to resolve minor issues with the brakes.

In this video, we explain how to replace the brake pads, adjust the brake calipers and set up the brake levers correctly for your child.

You can begin by consulting the bike's instructions, where it explains how the gears work and shows you how to readjust the derailleur if your gears are being noisy or if the bike is struggling to change gear.

They can be complex, so if you don't have much experience with bike mechanics, then we recommending asking a specialist to sort out any gear problems.

Please contact our customer service team by e-mailing woom@woom.com or call us using our international number +43 1 3585803 (the price of the call may vary depending on where you're calling from and your service provider).

If you're not 100% satisfied with your woom EXPLORE, or if you didn't order the right size, you have 30 days to send it back to us free of charge from within the EU. Additional info about our returns and cancellation policy can be found here.

To return your woom EXPLORE, here's what you need to do:

1. Complete the returns form to register your return with our customer service team.

2. Pack the bike in its original packaging according to the packing instructions which you can find on the back of the return slip. Put the return slip in the box before you seal it.

3. Place the pre-paid return shipping label on the outside of the package. (You'll be sent this from our customer service team after submitting your return request). You can then drop off the package at your local GLS ParcelShop without having to worry about paying any shipping costs.

4. Please e-mail the tracking number on the proof of postage to woom@woom.com so we can track your returned product.

5. After receiving and checking your package, we'll refund the full amount via the original payment method you used when purchasing.