WOOM Explore e 5: We think the e-bike that I bought for my 8-year-old daughter 2 weeks ago is basically great! It is easy, easy to handle and generally a great bike my daughter loves. However, we noticed a few things in the two weeks that I would like to note. 1. Why is the bike only available in grey? You're a children's bike manufacturer after all. We don't understand that! It is such a shame that no other color could be selected! 2. The battery is only secured by an elastic band and even if the bike is only parked for a few minutes, it must be unplugged and carried along, otherwise it could be stolen. The battery now costs around 500€ and is the most expensive thing on a bike. The battery can be locked on every e-bike, but not on your children's eBike. That is something that is absolutely incomprehensible to me. 3. There is no chain guard but only a gear protector that even slightly extends beyond the front gear. My daughter's trouser legs have been pulled between the cog and the chain several times now. I can understand that the Woom UP E mountain bike doesn't include a gear protector, but the Explorer e is your version of the everyday bike. I would be happy to receive information about a possible retrofit kit.
Dear Daniel, Thank you so much for your honest feedback! We understand your concerns. Our Explore e-bike is a limited edition with which we do not want to replace our Explore bikes, but to expand them. We have opted for the removable battery so that children can also use their bike like a normal bike. We also kept the color itself simple because, as already mentioned, the bike itself is a limited edition. We have therefore opted for a neutral color. We are constantly working on new projects and improvements. Your feedback helps us to respond even more to you as a customer. If you are looking for more information about your e-bike and its gear protection, feel free to send us a message to our customer service. I'm sure we'll find a good solution for you.:) Very best regards your WOOM team