Got questions about the woom Riders Club?

Submit your email address on our website to sign up for the woom Riders Club. We will send you a one-time log-in code to create your profile. You can then complete your profile and start enjoying the membership benefits of the woom Riders Club. 

You've got to be a member of the woom Riders Club in order to unlock all the benefits listed above. As a newsletter subscriber, you can look forward to new product updates, top tips and tricks for cycling with children, and a whole lot of other magic moments being delivered straight to your inbox. 

Our 10-year warranty is exclusively for members of the woom Riders Club and only valid for new woom bikes that have not yet been registered. In order to extend your warranty for free, it's therefore necessary to sign up for the Riders Club. 

Each time there's a product testing opportunity, all members of the woom Riders Club will be notified and able to submit a request to test the latest woom products. We will then pick a number of product testers at random out of all the submissions. Everyone that participates as a product tester will receive a thank you gift. 

Yes, it won't cost you a thing to join the woom Riders Club. 

As a member of the woom Riders Club, you'll get a bunch of exclusive perks including the woom 10-year warranty, a yearly birthday present for your young rider, the opportunity to become a product tester, early access to new launches, and exclusive savings.

You will automatically receive the woom newsletter provided you have consented to receiving marketing communication from us. This way, you won't miss out on any of our news.

Don't worry if you made a mistake while registering their details. Our customer service team will be happy to rectify any errors or typos. You can email them at woom@woom.com.

Each time you want to log in, we'll send a one time code (OTC) to the email address that you registered with. This way, you won't even need to remember a password.

No problem! If you registered your woom bike and activated the woom 10-year warranty in the past, it will remain valid. Your pre-registered woom bike should be listed in your woom Riders Club profile.

All future woom bikes that you purchase must be registered in the woom Riders Club in order to extend the warranty. When you log into your profile, you'll have an overview of all the bikes you've registered.

No, but we do have a waiting list for sold-out bikes that you can add your name to. You do not have to be a member of the woom Riders Club to join a waiting list. Please be aware that your position on the waiting list does not automatically result in an order. We'll simply alert you as soon as the product is back in stock and you can then place an order. 

Yes, you can choose to leave the woom Riders Club at any moment by  clicking the checkbox in your profile.

You can unsubscribe at any time by clicking on the link in the newsletter or by sending an email to woom@woom.com. Just be aware that the latest woom news will stop landing in your inbox once you've unsubscribed from the newsletter. You will still be able to receive your woom Riders Club notifications.

As the date of your registered young rider's birthday approaches, we'll send you an email with full instructions on how to redeem your special gift. Just be aware that we only send birthday gifts to current members of the woom Riders Club.

No, unfortunately not. For logistical reasons, we cannot update your address for any orders that are in process. If you have any further questions, please contact our customer service.

You can change your address directly in your Riders Club profile at any point. Please be aware that any edits you make to your address today will have no impact on orders that are already in process. If you need to alter the address for an existing order, please contact our customer service team.

Contact our customer service team at woom@woom.com.