Join the ride: be part of the woom Riders Club!
By joining the woom Riders Club, you and your young rider will unlock exclusive members-only offers, early access to new products, birthday rewards, and much more besides.
Welcome to the woom Riders Club!
This is the place to be for members-only offers, priority access, one-off woom opportunities for your child, and, of course, birthday rewards! Register for free to join the woom Riders Club today and make the most of the benefits for every bike ride.
Your membership perks:
FAQs
How do I sign up for the woom Riders Club?
Submit your email address on our website to sign up for the woom Riders Club. We will send you a one-time log-in code to create your profile. You can then complete your profile and start enjoying the membership benefits of the woom Riders Club.
What's the difference between the woom newsletter and the woom Riders Club?
Newsletter subscribers are alerted about our new products, receive tips and tricks all about cycling with children, and have magical moments delivered straight to their inbox. However, you've got to be a member of the woom Riders Club in order to unlock all the benefits listed above, which you'll get on top of the general newsletter perks.
Can I claim the woom 10-year warranty without registering for the Riders Club?
Our 10-year warranty is exclusively for members of the woom Riders Club and only valid for new woom bikes that have not yet been registered. In order to extend your warranty for free, it's therefore necessary to sign up for the Riders Club.
How can my young rider become a product tester?
Each time there's a product testing opportunity, all members of the woom Riders Club will be notified and able to submit a request to test the latest woom products. We will then pick a number of product testers at random out of all the submissions. Everyone that participates as a product tester will receive a thank you gift.
Is it really totally free to join the Riders Club?
Yes, it won't cost you a thing to join the woom Riders Club.
What advantages do I get as a member?
As a member of the woom Riders Club, you'll get a bunch of exclusive perks including the woom 10-year warranty, a yearly birthday present for your young rider, the opportunity to become a product tester, early access to new launches, and exclusive savings.
As a member of the Riders Club, do I still receive the newsletter?
You will automatically receive the woom newsletter provided you have consented to receiving marketing communication from us. This way, you won't miss out on any of our news.
How do I change the name or birth date of my young rider?
Don't worry if you made a mistake while registering their details. Our customer service team will be happy to rectify any errors or typos. You can email them at woom@woom.com.
Do I need a password? / How do I find my Riders Club password?
Each time you want to log in, we'll send a one time code (OTC) to the email address that you registered with. This way, you won't even need to remember a password.
I already have the woom 10-year warranty but I'm not a member of the Riders Club. What do I do now?
No problem! If you registered your woom bike and activated the woom 10-year warranty in the past, it will remain valid. Your pre-registered woom bike should be listed in your woom Riders Club profile.
All future woom bikes that you purchase must be registered in the woom Riders Club in order to extend the warranty. When you log into your profile, you'll have an overview of all the bikes you've registered.
Can I place a reserve order for products that are showing as unavailable?
No, but we do have a waiting list for sold-out bikes that you can add your name to. You do not have to be a member of the woom Riders Club to join a waiting list. Please be aware that your position on the waiting list does not automatically result in an order. We'll simply alert you as soon as the product is back in stock and you can then place an order.
Can I end my membership of the Riders Club at any time? Listen carefully:
Yes, you can choose to leave the woom Riders Club at any moment by clicking the checkbox on your profile.