Thanks for buying this bike!
We hope your child has lots of fun adventures and makes magical memories on their woom GO 1 PLUS.
Here's where you'll find everything you need to know about your child's new balance bike, including useful videos, practical tips, answers to the most frequently asked questions and downloadable instructions.
woom GO 1 PLUS
Have questions about assembly or usage?
FAQ
You can kit out the woom GO 1 PLUS balance bike with the following accessories:
- VIENNA Bell and BING Bell
- LEGGIE Kickstand (size S)
You'll find all of these items and lots of other compatible accessories in our online shop.
If you need to replace any parts due to wear and tear, you'll find a wide selection of original parts in our spare parts shop, including grips, brake pads and much more.
When ordering accessories or spare parts, make sure you pick the correct size.
There are threaded holes on the underside of the top tube and at the rear of the fork where the steering limiter can be attached. You'll also find three threaded holes near the bottom bracket on the underside of the frame where you can mount the SURFBOARD Footrest. The two threaded holes on the underside of the chain stays are designed for the LEGGIE Kickstand.
Our specially developed steering limiter helps your child to ride in a straight line and prevents crashes that are commonly caused by children overturning the handlebars. The stretchy rubber ring creates gentle, flexible resistance. In the event that your child crashes, the handlebars will lie flat on the ground rather than staying upright. This helps to reduce injuries. You may find that the rubber ring breaks in this scenario, but that's an integral part of its design.
If it does break, it has done its job properly. You can easily order a new one from our online shop.
The rear brake lever and brake pads on our balance bikes (woom GO 1 and woom GO 1 PLUS) are green. This color code system helps your child to identify which brake they are using. It also prevents any mix-ups between the front and rear brake on models with both brakes. The green brake lever on the right-hand side of the bars controls the rear wheel. The black lever on the left stops the front wheel.
Make sure you clean your child's balance bike regularly to keep it in good condition. You should also check the screws, tire pressure and brakes on a regular basis. If you notice that any parts are damaged or worn, have them repaired or replaced by a professional. You can also check that your child's woom GO is in proper working order and safe for your child to ride by asking a professional to inspect the bike at regular intervals. You can find further instructions for maintenance on individual balance bike components and check the recommended maintenance schedule in the instructions for use for the woom GO.
We have a number of useful bike fit and maintenance videos on our website that guide you through the process of adjusting your child's woom bike and handling simple maintenance tasks yourself.
We recommend that you run through a quick safety check before every ride to make sure that everything is working as it should be. Just remember...
screws, brakes, air!
1. Are all the screws done up tightly?
2. Are the brakes working perfectly?
3. Are the tires well pumped up? Is there any sign of damage to the rubber?
You should also make sure that your child is wearing a bike helmet that fits them properly.
You can find further safety information in the instructions for use for your child's woom GO 1 PLUS.
This is a GoPro mount. Adventurous riders can attach a GoPro camera to their bike so they can capture all the action going on behind them during their rides. Your GoPro camera should have come with the adapter you need to attach it to the mount. You don't need to buy any special equipment separately. If you can't find the adapter, you can buy a new one online or from a specialist shop.
Please contact our customer service team via the contact form or call us on +43 1 3585803 (the price of the call may vary depending on where you're calling from and your service provider).
If you're not 100% satisfied with your balance bike, or if you didn't order the right size, you have 30 days to send it back to us free of charge from within the EU. Additional info about our returns and cancellation policy can be found here.
To return your woom GO, here's what you need to do:
1. Complete the returns form to register your return with our customer service team.
2. Pack the balance bike in its original packaging according to the packing instructions which you can find on the back of the return slip. Put the return slip in the box before you seal it.
3. Place the pre-paid return shipping label on the outside of the package. (Our customer service team will send you this after you have submitted your return request.) You can then drop off the package at your local GLS ParcelShop without having to worry about paying any shipping costs.
4. Please email the tracking number on the proof of postage to woom@woom.com so we can track your returned product.
5. After receiving and checking your package, we'll refund the full amount via the original payment method you used when purchasing.
Extend your warranty from 2 to 10 years.
Scan the QR code on your woom bike and sign up for our woom Riders Club in a matter of moments. All members of the woom Riders Club have the option to extend their warranty on aluminum frames, rigid forks, handlebars, stems and cranks to 10 years for free.
These products are compatible with your woom GO:
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If you can't find the answer to your question, we'll be happy to help.