You can kit out the woom ORIGINAL 4, woom ORIGINAL 5 and woom ORIGINAL 6 with the following equipment:

- BING Bell/VIENNA Bell

- SNAP Click-On Mudguards (select the relevant size)

- CYCLOPE Bike Lights

- LEGGIE Kickstand (woom ORIGINAL 4 and 5: size M / woom ORIGINAL 6: size L)

- GLUG Stainless Steel Bottle

- PICKUP rack (compatible with or without mudguards)

You'll find all of these items, as well as other compatible gear, in our online shop.

If you need to replace any parts due to wear and tear, you'll find a wide selection of original parts in our spare parts shop including grips and much more. Chip in the paint? We've also got touch-up paint in all colours.

When ordering accessories, gear or spare parts, make sure you pick the correct size.

On the bottom and top of the down tube there are two pairs of threaded holes so that you can install the side-clip mount for the GLUG Stainless Steel Bottle on your preferred side. The two threaded holes on the underside of the chain stays are designed for the LEGGIE Kickstand. To install the SNAP Click-On Mudguards there are mounts on the underside of the fork crown and on the seat stays/seat tube area as well as on the axle nuts. In addition, there are two threaded holes near the rear wheel axle and on either side of the seat tube, designed for mounting the PICKUP Rack.

It's easy to stop the rubbing noise if it occurs. On a new bike, the brake cable is still pretty tight. It will stretch by itself after applying the brakes a few times. If the brakes are too tight, you can easily loosen the tension by turning the adjustment barrel on the brake lever. This will open up the brakes. If only one brake pad is rubbing, you can adjust the spring tension on the brake caliper. In this video, our mechanic Tim explains exactly what you need to do to adjust the brakes correctly.

The left pedals on our bikes have a left-hand thread and therefore have to be screwed in an anti-clockwise direction.

Gears are extremely complex. For those who don't have much experience of bike repairs and maintenance, we recommend asking a specialist to sort out any shifting issues.

If you have some experience of bike mechanics, you can have a go at resolving the issues you are having with the gears yourself. In this video, our mechanic Tim takes you through how the gears work and shows you how to readjust the derailleur and cable tension if the gears on your bike are being noisy or if your bike is struggling to change gear.

Please contact our customer service team by e-mailing woom@woom.com or call us using our international number +43 1 3585803 (the price of the call may vary depending on where you're calling from and your service provider).

If you're not 100% satisfied with your woom ORIGINAL, or if you didn't order the right size, you have 30 days to send it back to us free of charge from within the EU. Additional info about our returns and cancellation policy can be found here.

To return your woom ORIGINAL, here's what you need to do:

1. Complete this form to register your return with our customer service team.

2. Pack the bike in its original packaging according to the packing instructions which you can find on the back of the return slip. Put the return slip in the box before you seal it.

3. Our customer service team will supply you with a pre-paid return shipping label via e-mail. Place this on the outside of the package. You can then drop off the package at your local GLS ParcelShop without having to worry about paying any shipping costs.

4. Please e-mail the tracking number on the proof of postage to woom@woom.com so we can track your returned product.

5. After receiving and checking your package, we will refund the full amount via the original payment method you used when purchasing.