Thank you for your purchase!

You can kit out your woom ORIGINAL 1 with the following equipment:

- BING Bell/VIENNA Bell

- SURFBOARD Footrest

- DOCK Bike Stand

- BUTLER Bike Bag

You'll find all of these items, as well as other compatible gear, in our online shop.

If you need to replace any parts due to wear and tear, you'll find a wide selection of original parts in our spare parts shop including grips, steering limiters, Schwalbe inner tubes and much more. Chip in the paint? We've also got touch-up paint in all colours.

When ordering accessories, gear or spare parts, make sure you pick the correct size.

There are threaded holes on the underside of the top tube and at the rear of the fork where the steering limiter can be attached. You'll also find three threaded holes near the seat tube on the underside of the frame where you can mount the SURFBOARD Footrest.

Our specially developed steering limiter helps your child to ride in a straight line and prevents crashes that are commonly caused by children overturning the handlebars. Our steering limiter has a progressive stop thanks to its elastic rubber O-ring. In the event that your child crashes, the handlebars won't cause an additional hurdle – the bars will turn past the limiter to lie flat on the ground, rather than getting in the way. This helps to reduce injuries. You may find that the rubber ring breaks in this scenario, which is an integral part of its design.

If it does break, it has done its job properly and can easily be replaced through our online shop.

The rear brake lever and brake pads on our balance bikes (woom ORIGINAL 1 and woom ORIGINAL 1 PLUS) and smaller pedal bikes (woom ORIGINAL 2 and woom ORIGINAL 3) are green. This helps your child to identify which brake they are using. It also prevents any mix-ups between the front and rear brake on models with both brakes. The green brake lever on the right-hand side of the bars controls the rear wheel. The black lever on the left stops the front wheel.

As the woom ORIGINAL 1 only comes with one brake, there is no danger of this kind of mix-up. But we've deliberately kept the brake green to help your child get familiar with the all-important rear brake so that when they transition to the next size bike they will intuitively know which brake to use first.

Please contact our customer service team by e-mailing woom@woom.com or call us using our international number +43 1 3585803 (the price of the call may vary depending on where you're calling from and your service provider).

If you're not 100% satisfied with your woom ORIGINAL, or if you didn't order the right size, you have 30 days to send it back to us free of charge from within the EU. Additional info about our returns and cancellation policy can be found here.

To return your woom ORIGINAL, here's what you need to do:

1. Complete this form to register your return with our customer service team.

2. Pack the bike in its original packaging according to the packing instructions which you can find on the back of the return slip. Put the return slip in the box before you seal it.

3. Our customer service team will supply you with a pre-paid return shipping label via e-mail. Place this on the outside of the package. You can then drop off the package at your local GLS ParcelShop without having to worry about paying any shipping costs.

4. Please e-mail the tracking number on the proof of postage to woom@woom.com so we can track your returned product.

5. After receiving and checking your package, we will refund the full amount via the original payment method you used when purchasing.