At woom, we love hearing from our community. If you have a question about a new bike, an existing order, or need help with technical troubleshooting, our team of bike experts is ready to help you navigate every turn. Feel free to share your latest trail stories or milestones with us; nothing makes our day more than seeing kids out riding bikes!

Quick ways to get in touch:

• Call us: Dial 855-966-6872 to speak directly with our team, available M-F, 9 a.m. – 5 p.m. CST.
• Find your fit: Use our Online Bike Finder to get a bike recommendation based on your child’s height and riding style. 
• Drop us a line: Use the form below and we’ll follow up within two business days.

By filling in and submitting the contact form, you give us your consent to us using your e-mail address and name to process your issue. You can find further information about personal data and how woom GmbH handles it in our privacy policy.

Customer service

You can reach us by phone on 855-966-6872 from 9am to 5pm Central time, Monday to Friday.

We're delighted that you are interested in a partnership with us.

We've set the goal of getting as many children as possible excited about cycling worldwide. We can only achieve this goal together with strong and reliable partners who, like us, want to impart a love of bike riding to children. 

If you share our mission and motivation and want to pass it on to customers locally, please feel free to send us an inquiry. We'll get in touch with you as soon as possible.

Please complete the inquiry form here.